Resume
Profile
Experienced test manager and lead with a technical and creative communications background. Excels in conceptualizing process improvements and refining complex ideas into actionable deliverables. Proven success managing multi-channel projects, multiple teams, and collaborating with other areas to produce excellent results under tight deadlines. Pioneering new ways to collect, analyze, and implement data to refine and improve team efficiency and effectiveness.
Professional Experience
CONTRACT QA TESTER
Ironwood Studios | November 2023 – Present
Identified, reproduced, and documented issues in project database on Notion
ASSOCIATE PRODUCER
Drifter Entertainment | February 2023 – July 2023
Designed and implemented new workflows for more efficient feature pipelines on Jira
Organized and optimized documentation system in Google Drive while campaigning for upgrade to Confluence
Laid frameworks for and templatized basic Confluence pages and projects for unannounced project and existing studio team documentation
TEST LEAD
Bungie | November 2021 – February 2023
Created and implemented structural frameworks and procedure creation for multiple test teams
Advocated for creation of Contractor Test Lead as a full-time position to prevent knowledge loss from turnover of contract workers
Advocated and implemented merger between multiple test teams to ease staffing issues and reduce knowledge loss and turnover outside of typical annual content testing periods
Designed and implemented plans and tools to optimize tracking, test planning, and documentation maintenance
Designed and implemented processes for working with outsourced test teams to optimize external resource usage
ASSOCIATE TEST LEAD
Bungie | June 2020 – November 2021
Overhauled contractor onboarding and training standardization
Introduced biweekly feedback surveys to collect performance feedback on contract testers
Built new annual team format and structure, resulting in a team that provided most proactive console coverage on any annual release
Overhauled frameworks for contractor test teams to standardize processes and improve efficiency
Implemented basic data tracking to measure team productivity and output
QA TESTER
Bethesda Softworks | June 2017 – June 2020
Identified, reproduced, and documented issues in project databases including TFS, Hansoft, and JIRA
Collaborated with other testers in online environments to identify problems unique to multiplayer experience
Updated and maintained test plans and documentation to assist future testers with pass work